Privacy Policy

Last Updated: November 7, 2025

1. Introduction

Outraged Hosting (Hero Servers) ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting services, website, and related products ("Services").

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when:

• Creating an account or registering for services
• Making purchases or payments
• Contacting customer support
• Subscribing to newsletters or marketing communications
• Participating in surveys or promotions

This information may include:

• Name, email address, phone number
• Billing address and payment information
• Company name and business details
• Government-issued identification (when required for verification)
• Support communications and correspondence

2.2 Technical Information

We automatically collect certain technical information when you use our Services:

• IP addresses and server logs
• Browser type, operating system, and device information
• Website usage patterns and performance metrics
• Cookies and similar tracking technologies
• Service usage statistics and resource consumption

2.3 Content and Files

As a hosting provider, we may have access to content you store on our servers, including websites, databases, emails, and files. We access this information only as necessary to provide services, ensure security, or comply with legal obligations.

3. How We Use Your Information

3.1 Service Provision

• Creating and managing your hosting accounts
• Processing payments and billing
• Providing technical support and customer service
• Monitoring system performance and security
• Performing backups and data recovery

3.2 Communication

• Sending service-related notifications and updates
• Responding to inquiries and support requests
• Providing account and billing information
• Sending marketing communications (with consent)

3.3 Legal and Security

• Complying with legal obligations and court orders
• Preventing fraud and unauthorized access
• Enforcing our Terms of Service
• Protecting our rights and property

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Data center operations and infrastructure
• Customer support and communication tools
• Marketing and analytics services
• Legal and professional services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Outraged Hosting, our customers, or others
• Investigate and prevent illegal activities or security threats

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for administrative access

5.2 Data Breach Response

In the unlikely event of a data breach, we will notify affected customers and relevant authorities as required by applicable law, typically within 72 hours of discovery.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

After account termination, we typically retain basic account information for 7 years for legal and tax purposes, while service data is deleted within 30 days unless otherwise required by law.

7. International Data Transfers

Our servers and data centers are located in multiple countries. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction. We ensure appropriate safeguards are in place for international transfers.

8. Your Privacy Rights

8.1 Access and Correction

You have the right to access, update, or correct your personal information through your account dashboard or by contacting our support team.

8.2 Data Portability

You can export your data and content from our Services at any time using our provided tools or by requesting assistance from our support team.

8.3 Deletion Rights

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

8.4 Marketing Communications

You can opt out of marketing communications at any time by using unsubscribe links in emails or updating your account preferences.

8.5 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under GDPR:

• Right to object to processing for legitimate interests
• Right to restrict processing in certain circumstances
• Right to lodge complaints with supervisory authorities
• Right to withdraw consent where processing is based on consent

8.6 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

9. Cookies and Tracking Technologies

9.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

9.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

10. Third-Party Services

Our Services may integrate with third-party services such as:

• Payment processors (PayPal, Stripe, etc.)
• Content delivery networks (CDNs)
• Analytics services (Google Analytics)
• Support and communication tools

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

11. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to your registered address
• Updating the "Last Updated" date at the top of this policy

Continued use of our Services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Privacy Officer: privacy@hero-servers.com
• General Support: support@hero-servers.com
• Data Protection Requests: dpo@hero-servers.com

We will respond to privacy-related inquiries within 30 days of receipt.

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